Advice and Resources

Publications

Attain Consulting Group frequently publishes articles and information on relevant deduction and chargeback management issues.  Below is a listing of our publications, which you may find helpful in improving your organization’s deduction management processes.  For more information on getting copies of these publications, please contact us.

 

Business Credit
• Successful Customer Settlements
• Managing Deductions - Negotiating for Success
• Preventing Deductions: Start by Managing Retail Compliance Information

Credit Research Foundation
• Customer Deductions

Credit Today
• Negotiation Basics for Deductions and Chargebacks
• Here's what you can do to Control Chargebacks
• Taking Charge of Chargebacks often starts in your own Backyard

CRF News
• Managing Deductions in Today's Economy - see page 10

Collections and Credit Risk
• Taming the Chargeback Beast
• Automating Collections in an ERP World

Hackett Group
• Establishing an Effective Dispute Management Process

IAPP/IARP

• Taking Charge of Chargebacks (This article is republished with permission from International Accounts Receivable Professionals.)

Home Furnishings Business Strategy for the Furniture Retailer
• Chargebacks: A Sticky Matter

USIndustry Today
• Improving Profitability by Reducing and Controlling Chargebacks