Focusing on accountability and taking steps to prevent deductions from occurring (or reoccurring) are key success factors in both minimizing deductions and maintaining good trading partner relationships. This document will illustrate how companies manage, route and track deductions as well as the steps they take and the processes they use to promote accountability across various departments. In addition, the document provides helpful insights into the methodologies used to develop corrective actions.

The Accountability and Corrective Actions White Paper is divided into the following sections:

  1. Survey Results
  2. Process Flow
  3. Promoting Accountability
    – Reason Codes & Status Codes
    – Tracking & Reporting by Department
    – “Charging” Deductions to Departments
  4. Development of Corrective Actions


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