Whether dealing with the challenges of Shipper Load & count, trying to get a proof of delivery from a customer’s transportation carrier, or filing a claim for damaged or lost merchandise, many vendors struggle with freight & transportation issues. Based on the 2009 Customer Deduction Survey conducted by CRF (Credit Research Foundation) in collaboration with Attain Consulting Group, 3 of the top 5 compliance deduction reasons were freight or transportation related.

In addition to understanding the internal practices that companies have used to achieve some measure of success with freight and transportation, there is a lot that can be learned from the relevant federal, state and local laws and regulations. Vendors can have contractual rights even if their goods are shipped using the retailer’s carrier.

The Freight & Transportation Issues White Paper provides information on several aspects of freight and transportation laws and regulations which I believe are most relevant to deductions and is divided into the following sections:

  1. Understanding Terminology
  2. Carrier Contracts
    – Key Clauses
    – Negotiating Contracts and Supplier’s Rights When Using Customer’s Carrier
    – Company Experiences
    – Best Practices
  3. Common Freight & Transportation Issues
    – Shortages and Shipper Load & Count
    – Damages
    – Late Delivery
    – Best Practices
  4. Company Practices Regarding Freight on Returns
  5. Carrier Performance
  6. Claims
    – Required Elements
    – Carrier Defenses to Liability
    – Best Practices
  7. Appendix A: Sample Carrier Contract Table of Contents
  8. Appendix B: Standard Carrier Claim Form
  9. Appendix C: Table of Contents from Shipping & Receiving in Plain English: A Best Practices Guide
  10. Appendix D: Sample “Failed Delivery Window” report


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